FAQ

Payment

GoranGrooves accepts payments made through PayPal only. You can use either a credit card or your PayPal balance to pay for our services. You do not need to have a PayPal account to pay (guest checkout).


It is one of the most secure ways to pay online. PayPal processes the transactions and keeps your details safe and private. GoranGrooves does not have access to or store any of your financial data.

All requested services must be paid in full up front before any work will commence. At the time of ordering services from us using submission forms, you will be automatically directed to PayPal to complete the payment.  

Once you make the payment, we will proceed with your project.

 

GoranGrooves.com offers money-back guarantee: if you are not happy with the results, you will be issued a full refund. Please see our terms and conditions for details.

We offer 100% customer satisfaction guarantee. The following conditions apply.

 

There are a few possible scenarios:

 

Scenario 1: You provide a chart and exact instructions as to what to play, but the musician doesn't do it.

 

Action: We re-record the part(s) (at no additional cost) until it is exactly as requested by the client, or issue a full refund.

 


Scenario 2: You provide a chart and exact instructions, musician plays what was asked of him, but the results are “sloppy” to your standards.

 

Action: We will re-record the part(s) to the best of our ability. If you are still not satisfied, you will get your money back in full.

 


Scenario 3: You are happy with the results, but the files that you receive are corrupted or damaged.

 

Action: We will check the original files for integrity and if they are found to be perfect, they will be re-sent to you. No money back. In a case that the original files contain problems, we will re-record the parts.

 


Scenario 4: You do not provide a chart or any instructions as to what the musician should play and when you get the preview file, it is not what you expected.

 

Action: If you would like the song re-recorded, this would constitute a new session and a new fee will be applicable. To avoid this, we suggest one or more of the following:

 

- provide details and clear instructions in English as to what you are after

- provide a reference track

- provide a chart

- talk to us by phone prior to the recording.

 

You need to know and communicate to us what it is that you want BEFORE we commit to your project, rather than expressing what you don't want after it was completed. Those are the only ways to ensure that you will get what you are after. If you fill out the submission form fully, you will have the highest chances for a successful outcome.

 

We work hard to maintain the highest level of quality and to exceed our clients' expectations.

Technical Questions

All modern DAW systems are interchangeable with audio files. The files recorded by GoranGrooves are compatible with all major DAW systems such as: ProTools, Nuendo, Cubase, Sonar, Digital Performer, Logic, etc.

Your track can be as simple or as complicate as you like.


Preferred : full band backing track minus the track to be recorded. If you would like us to be aware of all the parts in the song and play according to what is happening in the music, then this is the way to go. We will be able to interact with or stay out of the way of individual instrumental parts, as if we were playing with a full band in a live situation. This way you will benefit the most from our players' musicality and musicianship. Just make sure that all parts of your backing track are grooving well and "jelling together".


Optional : You can also submit a track as simple as a rhythm guitar and voice recorded along the click track. In this case you will need to provide us with further written instructions since there won't be much musical information to feed off.

You will receive the following individual tracks: 


snare top

snare bottom

hi-hat

kick inside

sub kick (outside)

over-heads stereo pair

tom 1

tom 2

tom 3

tom 4


In addition to these, the Premium Drum Tracks also include:


room mics stereo pair

ride cymbal mic


When requesting processed drum tracks, you have a choice of the same number of tracks or sub groups:


snare group

kick group

tom group

overheads

hi-hat

ambiance/ reverb

There are number of important steps that have to be undertaken carefully in order to insure best and finest possible results from the recorded drums.

 

As far as the recording goes, two of the most important elements in the process are:

 

1) drums well in tune and sounding great to start with,

2) faithfully recorded tracks using quality equipment and right mic placement in acoustically appropriate space.

 

Once we have great raw drum tracks, we make the best out of the recording by applying the following techniques:

manual editing of unwanted mic "leakage"

 

  • Editing
  • Track alignment
  • Gating
  • EQ
  • Dynamic processing (compression)
  • Phase alignment
  • Adding of spatial information

 

Since drum set is recorded with multiple microphones (11 or more), it is necessary to properly and carefully process them in order to avoid phase cancellations and to achieve maximum body, depth and punch.


Want to learn all about professional drum mixing? Read our in-depth drum mixing guide that will explain all steps of the process.

Easily. When exporting your backing track to submit to GoranGrooves, make sure that you export it from the beginning of the sequence (regardless of how much empty space there is before the music starts). When you get our tracks, just place them all at the very beginning of the sequence and they will be perfectly in sync.

We can record in either WAV or AIFF, what ever suits you best. We can record in samples rates of 44.1k, 48k, 88.2K or 96K. You will have an opportunity to specify your requirement during the submission process.

We will generally compress audio files into .rar archives (lossless compression) and upload them to a server. You will then be given direct download links to download them to your computer. The file sizes might range from 200MB to several gigabytes.


We generally utilize wetransfer.com to transfer files of all sizes.

We try to get the session completed within 48h. However, due various existing commitments, that is not always possible. We will inform you about the turn-around time upon receiving your project. You may also inquire prior to ordering tracks.


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